1. When a confirmed reservation is made, to Il Cellese, we offer clients a 48 hour cooling off period. During this time clients may make a cancellation in writing and receive a full refund, less any banking/credit card charges where applicable. Payments made by Delta and Switch cards or Bank transfer carry no fees, credit card payments by Visa or MasterCard are currently subject to a 2% booking fee. Following this 48 hour cooling off period the client is responsible for the total cost of the villa rental, the balance of which is to be received no later than 65 days before departure.
2. A confirmed booking is made once we receive a completed booking form together with an initial deposit of 25% of the total cost of the holiday or the full balance if the booking is made less than 70 days before departure.
3. The booking form, duly completed by the clients is a contract of tenancy between the owner of the property and the client.
4. The party leader is the person making the booking to whom all correspondence and invoices are addressed and who is responsible for the rental. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions.
5. Provisional reservations known as options can be accepted by email, fax and telephone. These will be held for three days, after which time they will be cancelled without further reference, unless a completed booking form together with deposit (or full payment if departure is within 70 days) is received.
6. If after a confirmed booking is made you wish to amend or change your booking with us, we will do all that we can to accommodate any such changes, but it may not always be possible. Any such changes or amendments will be subject to payment of an administration fee of €50 (or the equivalent sum in the client’s currency) and any associated costs of the change imposed by our suppliers. These charges apply to all changes made outside the 48 hour cooling off period. Any accommodation changes made within 65 days of arrival may be treated as a cancellation and new booking and therefore incur a 100% cancellation fee.
7. Special requests should be made to us in writing. Il Cellese will endeavour to facilitate any such requests, but under no circumstances can these be guaranteed.
8. Adequate holiday insurance is essential and we therefore strongly recommend that you have enough cover for yourself and your party members before departure. Should you need to cancel your holiday at any time it may be possible to claim any cancellation charges back from your policy.
9. Clients are responsible for ensuring they have the necessary documentation for their visit to Italy.
10. Properties are available for occupation from 4pm on arrival day and must be vacated by 10am on the day of departure.
11. The property has been reserved solely for those person named on the booking form. The number of people staying at the property must not exceed the maximum occupancy indicated in the property description. Please notify Il Cellese of any known changes to the party before travelling.
12. Any damage, breakage, or anything giving cause for concern noticed on taking occupancy of the property, must be reported within 48 hours to the property owner, caretaker or agent.
13. A security deposit at the discretion of the owner/agent may be required with some bookings. Details of any such deposits will be advised at the time of booking.
14. The property, and its fixtures and fittings, must be cleaned by the occupants prior to departure. Some properties require payment of a compulsory cleaning fee, so that the property is prepared for the next tenants.
15. The party leader is liable for any damage or breakages caused to the property, its contents or grounds during the period of occupancy. Such losses or additional cleaning charges (if the property is left in an unsatisfactory condition) will be billed to yourselves.
16. Any articles left behind can be forward on receipt of a minimum handling fee of £5.00 plus carriage charges. Any unclaimed articles will be disposed of after 28 days.
17. The party leader is responsible for the behaviour of their party. Should the behaviour of the party or a member of the party behave in a manner that is not acceptable, the owner/caretaker has the right to ask you to vacate the premises. In such instances no refunds or alternative accommodation will be provided.
18. Neither the property owner nor Il Cellese can be held responsible for any accident, loss or damage which may be sustained by the tenant, member of his party or visitor to the property howsoever caused.
19. Where the use of swimming pool, tennis court or any other facility are included in the hire of the property the property owners or co-owners and their agents cannot be held responsible for any accident o damage to the tenant or any other person. Use of the pool which is entirely at the clients own risk. Children should be supervised at all times. We remind clients that there is no lifeguards foreseen in the swimming pools offered for hire and it is absolutely forbidden to dive unless otherwise stated. For a safe use of the swimming pool and the tennis court we recommend clients to observe all property regulations.
20. Client’s pets are not accepted at any property unless specifically stated in the property description. At the end of the holiday all traces of the pet must be cleaned from the house and gardens. "No pets" in a description may not guarantee that pets have never occupied the property.
21. If for any reason beyond the owners control (e.g. fire or flood damage) the property is not available on the date booked, all rent and charges paid in advance by the client will be refunded in full, but the client shall have no further claim against the owners or their agents.
22. The agents are responsible for the collection of rental fees only, and no claims regarding the accommodation will be accepted by the agents.
23. All bookings are accepted at the discretion of the property owner and their agent.
24. All details in this online brochure are given in good faith and are believed to be correct, but their accuracy is not guaranteed. We decline any responsibility for any alterations made by the owners without our knowledge. We will notify clients of any changes made to the property or its surroundings as soon as we are made aware of them.
25. Every effort will be made to ensure the standard described for each property and that all the items of equipment described and supplied by owners are in good working order. However, no guarantee is given or liability accepted if any breakdown occurs. In any such event contact should be made with the owner/caretaker for repairs or replacement to be made as soon as possible.
26. Your contract with us is governed by Italian law and interpretation, and court hearings restricted to the area in which Il Cellese is situated.

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